Welcome to ShiftPoint Training Academy!
Running an independent aftermarket automotive repair facility comes with its share of challenges — but delivering exceptional Client experiences doesn’t have to be one of them.
That’s where ShiftPoint Training Academy comes in.
We specialize in training your Team to consistently deliver top-tier service that not only meets but exceeds Client expectations. By empowering your staff with the tools and skills they need, we help turn everyday interactions into powerful moments that build loyalty, boost your reputation, and increase your bottom line.
Let us take the stress out of training so you can focus on what you do best — running your business.
Ready to see how ShiftPoint can transform your shop?
Let’s get started.
Who is Samantha Schearer-Higdon?
I unintentionally fell into the automotive industry in 2017 after leaving Nursing School. What was intended to be a pit stop to help my family business while I took time to find myself and figure out what I wanted to do with my life quickly turned into a passion as I found myself soaking up everything around me and teaching myself new things every single day. I began my career as a Customer Service Representative, however I then quickly became somewhat of a Service Advisor Assistant as my family’s business was growing and needed more help. Over time, I began observing and learning more and more about the Service Advisor position, eventually moving into that position about a year later in 2018.
In 2024 I was recognized by the Auto Care Alliance as the AAPEX Service Advisor of the Year. Afterwards, I began to move out of my role as a Service Advisor and into my role as my family business’s Marketing Manager. In this transition, I trained my replacements, becoming our in-house Service Team Trainer-Teaching them the ins and outs of our business and how to take any prior knowledge and translate it into our company’s daily operations by learning our business’s processes and procedures which I developed alongside our Service Manager.
I now strive to help independent automotive repair centers grow their business’s Team members through individual coaching. I didn’t intend to work in the automotive industry, but I fell in love with it and I want to leave it better than I found it. How do I plan to do that? By changing the way that we as service providers care for our Clients, thus changing the way that we as service providers are seen by them.
Looking for a Speaker/Instructor Who Knows the Automotive Aftermarket — and Speaks from the Heart?
With years of hands-on experience in the independent automotive aftermarket, I’m passionate about sharing the insights I’ve gained to inspire, educate, and empower others in the industry. Whether it’s a room full of shop owners, service advisors, or future leaders, I bring real-world knowledge and an authentic message about following your passion and creating meaningful change.
Interested in having me speak or teach at your next event?
Let’s connect and make it happen.
(484) 661-8915
Where will we be next?
Check the calendar below to see what conferences and events we will be attending and/or teaching at!
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November 2025